Privacy Policy for Physiotherapy Services

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Horfield Home Physio provides physiotherapy services, including home visits, rehabilitation, and specialist care for individuals with conditions such as frailty, post-operative recovery, musculoskeletal issues, and neurological conditions.

We act as the data controller for the personal information you provide.

We may collect and process the following information:

• Personal details (name, phone number, email address) 
• Health information relevant to your care and treatment 
• Address details for home visits 
• Referral information from relatives, carers, or other professionals 
• Communication records (emails, messages, call notes) 
• Website usage data (e.g. cookies, analytics where applicable) 

We use your information to:

• Respond to enquiries and arrange appointments 
• Provide physiotherapy assessment, treatment, and ongoing care 
• Communicate with you, your relatives, or carers where appropriate 
• Maintain accurate clinical and administrative records 
• Improve our services and website 

We only process your data where we have a lawful basis under the
UK GDPR.

We rely on the following lawful bases:

• Consent – when you contact us or voluntarily provide information 
• Provision of healthcare services – for assessment and treatment 
• Legitimate interests – to operate and improve our services 

Health data is processed as a special category of data for the purpose of providing healthcare.

We do not sell your personal data.

We may share your information with:

• Other healthcare professionals involved in your care (e.g. GP, nurses) 
• Care homes, relatives, or carers (with your consent or where appropriate) 
• Trusted service providers (e.g. secure IT or admin systems) 

All sharing is done securely and only where necessary.

We take appropriate measures to protect your personal data, including:

• Secure, password-protected systems 
• Restricted access to sensitive information 
• Safe handling of clinical records 

We retain your information only for as long as necessary, in line with professional and legal obligations for healthcare record keeping.

Under UK data protection law, you have the right to:

• Access your personal data 
• Request correction of inaccurate information 
• Request erasure of your data (where applicable) 
• Restrict or object to processing 
• Request transfer of your data (data portability) 

To exercise your rights, please contact us using the details above.

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

Our website may contain links to external websites. We are not responsible for their privacy practices.

Contact Us:

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: horfieldhomephysio@gmail.com
Phone: 07440 772716

If you are unhappy with how your data is handled, you can contact the
Information Commissioner's Office (ICO):
https://www.ico.org.uk

Effective date: 17/4/2026